Job Description
Job Title: Service Introduction Professional
Req ID: 61211
Job Function: Service
Posting Start Date: 16/10/2026
Posting End Date: 21/10/2026
Division: UK Business
Job Location: GBR Sheffield Endeavour
Advertised Salary: Competitive
Job Req ID: 61211
Posting Date: 16/10/2026
Function: Service
Location: Sheffield
Salary: Competitive
About the role
The Service Introduction Professional operates within Business Managed Services, leading Service Introduction activities for low andmediumcomplexity projects. The role ensures new and changed services are transitioned safely into live operation, delivering customer commitments while protecting service integrity and operational performance. By enabling successful service adoption and operational readiness, the role supports customer growth, contractual compliance and BT’s commitment to delivering exceptional customer experiences.
What you’ll be doing
- Lead Service Introduction activities for low andmediumcomplexity projects using defined quality gates.
- Accountable for project scoping, planning, execution, riskmanagementand operational handover.
- Manage multiple service introductions whilemaintaininggovernance and service integrity.
- Act as the primary interface between project delivery teams and service managementorganizations, including customer engagement.
- Provide Service Assurance and AcceptanceintoServicegovernance.
- Support operational readiness for new products and technologies.
- Maintain and improve Service Introduction processes and controls.
- Manage personal workload and capacity to ensure effectiveprioritizationand delivery.
Essential Skills / Experience
- Project management tools, techniques and delivery governance.
- Risk identification, mitigation and decision making.
- Cross-functional stakeholder management and customer engagement.
Desirable Skills / Experience
- Knowledge of Service Introduction, ServiceTransitionand Change Management.
- Continuous improvement, processoptimisationand automation.
- Significant experiencein IT service management environments using the ITIL framework.
- ITIL4Foundation certified or capable of achieving certification within six months.
- Understanding ofManaged Customer Solutions and Managed Services.
- Required security clearance for NPPV and SC.
Our Package
Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalizedmaternity, paternity, and adoption leave – 18weeks’full pay and 8weeks’half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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