Head of Customer Fulfillment & Logistics (Hybrid)

Merck & Co., Inc. in Milton Keynes is seeking a Lead Associate, Customer Service to lead the Order & Logistics function, optimise order fulfilment, and drive continuous improvement across processes and digital tools.

The role requires strong leadership, experience in ERP systems (SAP), and a customer-focused mindset to balance demand, inventory, and service levels with regulatory requirements.

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