Lead Public Service Designer – SC Cleared, London Hybrid

Arm is seeking a Lead Service Designer to shape complex public services in London, with regular in-person attendance and a hybrid work pattern. You will steer discovery through Live stages, mapping end-to-end services and producing maps, blueprints, and journeys that translate user needs into future-state designs.

The role demands 5+ years in service design, proven UK public sector delivery, and the ability to work independently at a senior level.

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