Global Service Desk Leader — ITIL Expert, Hybrid Role

Clearwater People Solutions Ltd is recruiting on behalf of a client for a Global Service Desk Manager to lead the global Service Desk function. The role is hybrid, with three days onsite in Birmingham and two days remote.

The successful candidate will manage a team of 3 Service Desk Team Leads and 6 Analysts, driving ITIL-aligned service delivery and continuous improvement. The ideal candidate will have 5+ years in a similar role, strong leadership, and deep IT service delivery experience in a

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