Duty Manager – Workshop Operations
Location: Heathrow (Airside & Landside)Job Type: Full-Time, PermanentReporting To: Operations Manager
Lead a Critical Airport Operations Team An exciting opportunity has arisen for an experienced Duty Manager to oversee workshop maintenance operations at Heathrow Airport. This role is ideal for a proven leader with a strong operational background, excellent people management skills, and a commitment to delivering outstanding service, safety, and performance standards.
Working within a fast-paced, customer-focused environment, you will be responsible for managing maintenance activities, driving operational efficiency, leading workshop teams, and ensuring contractual and service-level commitments are consistently achieved.
The Role
As Duty Manager, you will take ownership of day-to-day maintenance operations across both airside and landside workshops, ensuring equipment availability, operational readiness, and exceptional service delivery.
Key responsibilities include:
- Leading workshop operations to achieve safety, productivity, and customer service targets.
- Managing maintenance schedules and workshop loading plans.
- Ensuring vehicles and equipment are serviced, maintained, and returned to operation efficiently.
- Prioritising workloads in line with operational demands and contractual SLAs.
- Building strong relationships with customers, suppliers, and internal stakeholders.
- Driving continuous improvement through performance monitoring, trend analysis, and problem solving.
- Managing workshop resources to maximise efficiency and minimise downtime.
- Overseeing compliance with health & safety, operational, and quality standards.
- Monitoring work order completion and workshop administration through SAP systems.
- Conducting audits, inspections, and quality assurance checks.
- Supporting operational readiness during peak periods.
- Deputising for the Operations Manager when required.
About You
We’re looking for a confident, hands‑on leader who thrives in a demanding operational environment and can motivate teams to achieve exceptional results.
You will ideally have:
- Previous management or supervisory experience within a workshop, fleet, engineering, transport, or maintenance environment.
- Strong people management and leadership skills.
- Experience working in a customer-focused operational setting.
- Excellent communication and stakeholder management abilities.
- Good understanding of workshop operations, maintenance planning, and resource allocation.
- Strong analytical and problem‑solving skills.
- Experience using systems such as SAP and performance reporting tools.
- Solid commercial awareness and financial understanding.
- A proactive and professional approach with the ability to work under pressure.
Desirable Qualifications & Experience
- Motor vehicle, HGV, PSV, fleet, or engineering background.
- IOSH or NEBOSH certification.
- CPC qualification.
- PSV licence.
- Experience within aviation, airport, fleet, logistics, or ground support operations.
Please note: Successful applicants will be required to obtain and maintain the appropriate airside security clearance.
What You’ll Bring
- A strong commitment to health, safety, and compliance.
- The ability to lead by example and develop high‑performing teams.
- Excellent organisational and planning skills.
- A customer‑first mindset.
- A collaborative “one team” approach..
- Sound judgement and decision‑making ability.
- A positive, flexible, and results‑driven attitude.
Why Apply?
This is an opportunity to take on a highly visible leadership role within a critical operational environment. You’ll play a key part in ensuring the safe, efficient, and cost-effective delivery of maintenance services while leading a team that keeps essential operations running smoothly.
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