Remote-First Director of Customer Experience

B Lab in London, England, seeks a Director, Customer Experience to lead CX across certification, products and services. You will design end-to-end journeys, establish CX standards and ensure seamless, customer-centered experiences while driving retention and impact across the organisation.

The role combines customer insights, learning, operations and account management, requires 8+ years in related fields, and a track record of cross‑functional leadership.

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