Head of Resource & Performance Planning – Customer Ops

NFU Mutual seeks a Head of Resource Planning and Performance Operations to shape strategic capacity across 1,300 FTE in a large, multi-site Customer Service Operations. You will lead a 45-strong team, define longer-term forecasts, and allocate resources across Stratford-upon-Avon, York, Bristol and Glasgow.

The role requires deep experience in multi-channel customer contact, budgeting discipline, and partnering with stakeholders and suppliers to drive technology-enabled improvements, including

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