Customer Success Manager, HealthTech SaaS

What you will do

• Own a portfolio of NHS and private healthcare customers, driving adoption and measurable outcomes.




• Run onboarding, training and quarterly reviews with clinical and operational stakeholders.




• Protect renewals and surface expansion opportunities within existing accounts.




• Turn frontline customer insight into product and roadmap input.

What we are looking for

• Customer success or account management experience in SaaS, ideally health or public sector facing.




• Understanding of how NHS trusts make decisions and how procurement cycles run.




• Confidence with clinical and operational stakeholders alike.




• Based within reach of London for hybrid working.

Package

• £65,000 to £75,000 base, plus bonus.




• Hybrid in London with customer travel across the UK.

#J-18808-Ljbffr…