BPO Programme Manager – Insurance
£800-£900 per day – Outside IR35 – Hybrid
We are supporting a leading international insurance group looking for an experienced BPO & Programme Manager to help accelerate its operational transformation agenda.
The role will focus on building and delivering a pipeline of BPO, offshoring and automation opportunities across the Group, working closely with business leaders, outsourcing partners and the AI & Data team.
Key responsibilities:
- Identify, shape and deliver BPO, offshoring and automation opportunities
- Build business cases and prioritise the transformation pipeline
- Lead initiatives from assessment through transition and implementation
- Work with BPO/offshore partners to expand and optimise services
- Support the implementation of AI-driven opportunities into operational processes
- Develop future-state processes and Target Operating Models
- Track benefits, cost savings and delivery outcomes
We are looking for someone with strong experience in BPO Programme Management covering BPO/offshoring, automation, process optimisation and programme delivery.
Experience within insurance or financial services would be highly advantageous.
This is a hands-on transformation role for someone who can identify the opportunity, shape the solution and drive it through to delivery.
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