Complaints Manager: Lead Customer Experience & Improvement

Trent & Dove Housing is seeking a Complaints Manager in Burton upon Trent. You will lead the end-to-end complaints process, guiding a dedicated team and ensuring investigations, resolutions and service improvements align with regulatory expectations.

You will act as the main liaison with the Housing Ombudsman Service, driving a culture of accountability, learning and customer focus across the organisation. The role reports to the Head of Customer & Communities and focuses on delivering excellent

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