Resident Services Advisor – Customer Information

Swindon Borough Council is seeking a customer information assistant to support residents in accessing council services. The role involves handling calls and emails, listening to customer needs and guiding them to self-serve where possible, with a focus on delivering high-quality information and friendly, professional service.

The position is a 12-month fixed-term contract, full-time at 37 hours per week, based in Swindon.

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