ServiceNow Risk & Security Technical Product Owner

Overview

In this role you maximise the value of ServiceNow Risk & Security by translating business needs into a prioritised backlog and guiding delivery across the product lifecycle. You bring hands-on depth in GRC, Security Operations and IRM configuration, owning solution design and technical backlog within enterprise guardrails. You collaborate with stakeholders to ensure secure, compliant and usable functionality aligned to strategy. You’ll drive adoption, performance and operational readiness while shaping security-focused product outcomes.

Responsibilities

• Refine requirements with stakeholders to define product outcomes within guardrails
• Own and manage the product backlog (epics, features, user stories) with technical validation
• Prioritise backlog based on value, cost, risk, and capacity; escalate strategic trade-offs
• Lead delivery activities with engineers, architects and testers to ensure fit-for-purpose solutions
• Own technical solution design for ServiceNow Risk & Security features (GRC, risk scoring, incident workflows, Vulnerability Response)
• Act as primary technical authority for the product, maintaining configuration standards and architecture records
• Drive operational readiness with delivery checklists, training, continuity planning and runbooks
• Define and maintain product performance dashboards to drive continuous improvement
• Ensure changes follow security controls, data handling policies and regulatory requirements
• Support solution architects on cross-product dependencies and interoperability
• Escalate product issues with decisions within financial, risk and architectural guardrails
• Improve delivery practices with agile, data-led approaches and measurement of benefits

Key requirements

• Bachelor’s or Master’s degree in a relevant field or equivalent experience
• Industry certifications desirable (e.g., Agile Methodologies, CPM)
• Experience in product delivery, digital solutions or process-led technology roles
• Proven ability to define and prioritise requirements and manage a backlog
• Experience in Enterprise HR Technology, Service Management, Corporate Systems, Legal & Compliance
• Experience translating stakeholder needs into feasible technology changes
• Ability to prioritise based on value, risk, cost, and constraints
• Experience leading delivery teams through the product lifecycle
• Familiarity with governance, security, data protection, and regulatory compliance
• Exposure to continuous improvement approaches to uplift adoption and UX
• Experience in agile delivery environments (SaFe, Scrum)

• strong communication and influencing abilities
• coaching and guiding Product Analysts
• ability to interpret processes, user feedback and data for improvements
• ServiceNow Risk & Security modules (GRC, Security Operations, Integrated Risk Management, Vulnerability Response)
• CMDB and data model understanding (CSDM)
• Technical product ownership across MSP deliveries and third-party coordination

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