Senior UX Researcher

Overview

As Lead UX Researcher, you will guide Darktrace’s cybersecurity platform UX strategy and help scale a unified research practice. You’ll work with Product, Design and Engineering to convert insights into actionable directions across multiple products. Your research will surface user needs, workflows, and decision processes of security professionals to inform platform unification and improved experiences. You will drive cross-product research roadmaps and establish evidence-based decision-making that shapes the portfolio. This is an opportunity to influence product direction in a rapidly evolving, technically complex space.

Responsibilities

• Define and deliver a cross-product research roadmap with UX, Product and Engineering leaders
• Lead a broad range of qualitative and quantitative research (interviews, contextual inquiry, usability testing, workflow analysis, concept validation)
• Identify common user needs and workflows to inform platform unification and cross-product experiences
• Translate findings into personas, journey maps, workflow models and strategic recommendations
• Help establish scalable, research-centered practices enabling designers, product managers and engineers to build stronger customer understanding across their work

Key requirements

• Experience leading foundational and strategic UX research in B2B, enterprise, or technically complex software
• Ability to influence product direction through evidence-based insights with cross-functional teams
• Deep expertise in qualitative research and pattern identification across complex user needs
• Experience researching multi-product ecosystems and interconnected systems
• Excellent communication and stakeholder management; experience building evolving UX research practices

• Stakeholder management
• Communication
• Ambiguity tolerance
• Qualitative research methods
• Quantitative research
• Personas and journey mapping

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