Front Office Trading Application Support Analyst

Overview

In this role you will support a global Rates eTrading platform used by traders and sales teams, ensuring high availability and rapid issue resolution. You will act as a bridge between Front Office, Tech, and Support teams to keep mission-critical trading applications reliable. You’ll handle incidents, monitoring, and release activities in a fast-paced, follow-the-sun environment. This is an opportunity to influence operational excellence and platform stability in a leading financial services context.

Responsibilities

• Own and manage Priority 1 and 2 incidents from identification to resolution
• Perform root cause analysis and lead post-incident reviews
• Communicate with traders, sales, tech, and management during major incidents
• Coordinate task-force activities for critical production issues
• Collaborate with upstream/downstream support teams for rapid resolution
• Ensure incidents are logged, tracked, and documented
• Drive continuous improvements to platform stability and support processes
• Support and monitor Rates eTrading applications in a global production environment
• Maintain high availability and performance of the platform
• Monitor health, market data flows, trade flows, and system alerts
• Proactive troubleshooting and performance analysis
• Execute production support tasks, system administration, and readiness checks
• Participate in global handovers with follow-the-sun teams
• Develop automation and monitoring enhancements
• Contribute to monitoring migrations and tooling improvements using Python and related technologies
• Create and maintain support documentation and knowledge articles
• Act as subject matter expert for supported applications
• Support user training and onboarding of regional and follow-the-sun teams
• Maintain clear operational handover procedures
• Identify trends, risks, and capacity concerns across platforms
• Improve monitoring, alerting, and observability capabilities
• Reduce manual tasks through automation
• Ensure support tooling and logs are actionable
• Drive operational excellence across support function
• Participate in release cycles and deployments
• Pre/post-release validation and verification
• Coordinate deployment activities with dev and infra teams
• Communicate release notes to stakeholders
• Ensure new functionality is supportable and ready for production
• Contribute to technology projects and strategic initiatives affecting trading systems
• Support onboarding of new applications and platform upgrades
• Define operational requirements and monitoring standards

Key requirements

• Proven Front Office Trading Application Support experience in Investment Banking or Capital Markets
• Experience supporting Front Office trading desks and critical trading apps
• Strong understanding of electronic trading platform requirements (availability, responsiveness)
• Experience supporting a global, fast-paced support team
• Proven incident management experience with high-severity production issues
• Strong troubleshooting, analytical, and root cause analysis skills
• Experience working with traders, sales, development, and senior stakeholders
• Strong commercial awareness of tech impact on front-office performance
• Excellent communication and stakeholder management skills
• Ability to interact with junior and senior stakeholders
• Experience supporting complex technology environments and interconnected systems
• Strong Linux/Unix knowledge
• Good SQL and database troubleshooting
• Scripting/automation experience with Python, Shell, or similar
• Experience with enterprise monitoring, observability, and support tooling
• Results-oriented with ownership and accountability
• London-based, on-site 5 days/week; shift and weekend rota
• No sponsorship available
• Excellent stakeholder management and communication skills
• Proven experience supporting mission-critical front office trading apps

• communication
• stakeholder management
• ability to perform under pressure
• Linux/Unix
• SQL and database troubleshooting
• Python or Shell scripting

…