Service Designer – End-to-End Urban Mobility

Beryl is seeking a Service Designer to improve the end-to-end rider journey, from unlocking a bike to council reporting and fleet operations. You will lead service design while staying hands-on with UX for the app and internal tools, influencing both digital and physical touchpoints.

You’ll work with product, engineering, operations and customer support to identify where services break down and craft fixes. Strong UX and field research experience are essential to succeed.

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