Company: Pinnacle Group Limited
Location: Chelmsford
Job Description:
Pinnacle Group is seeking a Senior Customer Service Advisor to join our 24/7 Connect team in Chelmsford. You will lead a team of contact centre agents, ensuring service levels and quality standards while coaching and guiding staff.
The role includes night shifts (10pm–8am), a 6‑month fixed term with potential for permanency, and involvement in incident management and process improvements. We require experience in contact centres, strong coaching ability, high resilience, and excellent problem
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Posted: October 22nd, 2026