Operations Coordinator | London Sales

Overview

In this role you will support the London Sales Office by coordinating daily operations, enhancing client experience, and ensuring smooth administration. You will work closely with the Department Head and cross-functional teams to drive efficiency, compliance, and effective office management. The position offers exposure to sales processes, finance tasks, and ISO/GDPR-related activities within a renowned property services firm. This is a hands-on role for someone who thrives in a fast-paced, collaborative environment and wants to contribute to client-centric service at scale.

Pay / Benefits

• Competitive salary

Responsibilities

• Enhance customer experience by implementing initiatives and improving the customer journey to boost Net Promoter Scores
• Handle incoming/outgoing calls, greet clients, manage external enquiries, and refer clients to KF services
• Oversee administrative aspects of property journeys across multiple instructions using the CRM system
• Ensure compliance, client due diligence, and best-practice standards throughout the sales process
• Process invoices and credit notes; manage office contractor invoices and assist with expenses
• Maintain a tidy office, log safety checks, manage IT/hardware and office supplies
• Support office refurbishment/relocation and implement ISO and GDPR/data security practices
• Prepare management reports, maintain attendance/holiday records, and manage team diaries
• Oversee Saturday rota and general office operations

Key requirements

• Experience in business support, administration, or front-of-house roles
• Flexibility and cooperative attitude
• Excellent organizational skills with attention to detail
• Strong written and spoken English grammar and spelling

• flexibility
• adaptability
• team-oriented
• CRM system usage
• invoice and financial reconciliation
• documentation and compliance with GDPR/ISO

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