Job Description About the role n As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care. n Responsibilities n n Assist in managing the daily operations of the branch, ensuring smooth and efficient service n Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services n Deliver outstanding customer service, addressing customer needs with professionalism and empathy n Assist in staff training, coaching, and performance management n Manage stock levels, merchandising, and branch presentation to company standards n Help coordinate local marketing initiatives and promotional campaigns n Step in as acting Branch Manager when required, including opening and closing the branch n n What we’re looking for n We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable. n What we offer n n Competitive salary and bonus scheme n Career development opportunities and structured training n Staff discounts on optical and hearing products n Supportive and inclusive team environment n 28 days annual leave including bank holidays (pro-rata) n Generous staff discount scheme n n n JBRP1_UKTJ
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