Sales Operations Specialist

Overview

In this role you will partner with Reuters Professional’s commercial teams to accelerate sales velocity through data-driven insights, process optimization, and systems excellence. You will streamline workflows, maintain CRM hygiene, and provide real-time visibility into performance, influencing revenue growth. You’ll collaborate with cross-functional partners to implement practical, scalable solutions and support adoption of Salesforce and related tools. This is a hands-on, impact-driven position in a fast-paced environment.

Pay / Benefits

• hybrid work model (2–3 days in office)
• flexible work-life policies (flexible hours, PTO, remote work options)
• career development and growth programs
• industry competitive benefits including retirement savings and tuition reimbursement
• mental health support (Headspace access, mental health days)
• volunteer days and ESG initiatives

Responsibilities

• Drive end-to-end process improvements across the sales lifecycle and remove blockers for sellers
• Own requirements for Salesforce and order management enhancements, including UAT, rollout, and training
• Develop dashboards, reports, and forecasting tools to provide visibility into KPIs, pipeline health, and risks
• Enforce data governance and CRM hygiene, identify data gaps, and improve forecasting accuracy
• Collaborate with Finance, Customer Operations, Marketing, and Product to prioritize improvements and deliver practical solutions
• Support cross-functional projects and ensure smooth post-sale handoffs and adherence to processes

Key requirements

• 3+ years in Sales Operations, Business Operations, or Commercial Support in B2B media, publishing, data intelligence, or SaaS
• Solid Salesforce knowledge with exposure to order management/ERP systems and requirements documentation
• Proven ability in reporting/visualization tools (Power BI, Tableau, or advanced Excel) and data-driven analysis
• Experience managing multiple priorities, guiding projects with limited guidance, and linking operations to sales performance and revenue
• Strong understanding of the sales lifecycle and its links to finance, marketing, and operations
• Excellent collaboration and communication skills with ability to explain complex systems

• collaborative communication
• problem-solving orientation
• ability to build cross-functional relationships
• Salesforce
• order management/ERP exposure
• Power BI

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