Head of IT Service Desk – Hybrid in London

La Fosse is seeking an experienced Service Desk Manager to lead and grow the IT Service Desk in London. The role focuses on delivering excellent customer service, strengthening incident and problem management, and driving continual service improvement across the organization.

Forming part of a hybrid work environment, you will manage and develop a multi-disciplinary team, ensure service levels are achieved, and collaborate with security, applications, and infrastructure teams to optimise IT

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