Company: Convergys
Location: East Midlands
Job Description:
Concentrix is seeking a Team Leader to supervise a dedicated call centre team, coaching and developing associates while ensuring exceptional service delivery and adherence to policies.
You will monitor performance against KPIs, conduct regular coaching, lead team meetings, and stay updated on internal processes. A proactive leader who thrives under pressure will fit well and help drive customer satisfaction and service outcomes.
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Posted: August 20th, 2026