Business Analyst

Job description

About the role

Business analysts help teams deliver products and services that bring value to their users through:

• Identifying, exploring, and analysing business problems and objectives, and user needs
• Understanding the public sector domain, people, organisation, processes and technology
• Identifying areas for improvement and exploring feasibility of options
• Understanding any business and policy constraints that need to be considered, and assess the implications

Key responsibilities

• Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
• Personal performance aligned with DDaT and grade, evidenced through peer feedback

Skills, knowledge and expertise

Business analysis

• Apply structured approaches to complex problems and opportunities
• Analyse business goals, functions, and objectives to support definition of requirements
• Conduct options analysis and feasibility studies
• Ensure proposed solutions meet business requirements and user needs

Business modelling

• Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact
• Analyse, design and prioritise business changes to improve business operations and services

Business process improvement

• Support the implementation of proposed business improvements

Business process testing

• Analyse and evaluate information with minimal supervision to support the design, execution and assessment of business process tests and usability evaluations within a project

Methods and tools

• Select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project

Requirements definition and management

• Identify, analyse, challenge and validate business and user requirements
• Use appropriate requirements management life cycle methods to complete tasks and outputs related to the project

Stakeholder management

• Tailor communication to stakeholders’ needs and work with them to build relationships while meeting user needs
• Build and reach consensus with stakeholders
• Work to improve stakeholder relationships using evidence to explain decisions

Systems analysis

• Identify and analyse IT system capabilities
• Develop models and system requirements for bespoke IT systems or software packages, with minimal supervision

Testing

• Identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
• Review prototypes, tests plans and tests outcome reporting

User experience analysis

• Apply basic techniques to analyse, validate and prioritise user experience needs
• Present findings in an accessible and easy to understand way to support data-informed decision making, based on user research

Job benefits

Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.

Here are some of our most popular benefits listed below:

• 30 days Holiday – we offer 30 days of paid annual leave plus bank holidays
• Flexible Working Hours – we are flexible with what hours you work
• Flexible Parental Leave – we offer flexible parental leave options
• Remote Working – we offer part time remote working for all our staff
• Paid counseling – we offer paid counseling as well as financial and legal advice

If successful, you will be required to undertake an SC clearance

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