Job Description: Account Manager – Temla Laser
Salary: £30,000.00-£35,000.00 per year
Overview
Temla Laser is a growing engineering business specialising in laser cutting, CNC bending and fabrication.
We’re looking for a Account Manager to take ownership of key customer relationships and play a central role in driving both service excellence and commercial growth.
This is not a passive account handling role.
You’ll be expected to:
- Understand customer needs
- Manage projects through production
- Protect quality and delivery
- Grow existing accounts
- Identify new opportunities
- You’ll work closely with production, ensuring what we promise commercially is delivered operationally.
If you enjoy ownership, problem solving and building long-term client relationships in a fast-paced engineering environment — this role is for you.
Location: Washington, Tyne & Wear (Office based in-person role)
Working hours: Mon-Thur 8am-4:30pm , Fri 8am-3:30pm (39hrs/week excluding 30mins lunch each day)
Key Responsibilities
- Meet and exceed monthly revenue targets
- Manage and grow key customer accounts
- Respond quickly and accurately to enquiries
- Build strong, professional relationships with clients
- Understand customer needs and align Temla’s solutions accordingly
- Develop strategies to grow existing accounts
- Maximise customer spend through upsell and cross-sell
- Maintain high customer satisfaction and resolve issues quickly
- Take ownership of projects through production
- Attend site visits where required to support relationships
- Hold regular client review meetings
- Identify new business opportunities
- Work with the wider team to deliver successful projects
- Stay aware of industry trends and competitor activity
- Represent Temla professionally online (e.g. LinkedIn presence)
What We’re Looking For
- Proven experience in account management or sales
- Must have experience working within manufacturing or an engineering environment/company
- Customer-first approach
- Ability to take ownership and make decisions
- Comfortable working in a fast-paced environment
- Understanding of engineering / manufacturing (preferred)
- Experience with CAD or technical products (training provided)
- Track record of hitting targets
- Strong relationship-building skills
- Self-motivated and team-oriented
Salary & Benefits
Bonus: Up to 10% annual performance bonus
Pension: Company pension scheme
Holidays: 23 days + bank holidays
Loyalty scheme increasing holidays up to 30 days per year
Free Thursday staff lunch
Cycle to Work scheme
Enhanced maternity & paternity
Company events
Free on-site parking
Future Progression
At Temla, we believe in recognising performance and promoting from within.
This role offers a clear pathway for progression. Those who consistently deliver against targets, take ownership of their accounts, and demonstrate strong commercial judgement will be supported in developing their responsibilities further.
A proven track record of performance, relationship management and contribution to business growth will place you in a strong position to progress into a Senior Account Manager role in the future.
We’re committed to supporting individuals who want to grow with the business and take on greater strategic responsibility over time.
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