NOC Leader: Service & Incident Excellence

TrellisWorks Limited in Newbury is seeking a NOC Manager to lead the Support and Service Operations, driving day-to-day performance, SLAs, and continuous improvement across the NOC and engineering interfaces. The role combines hands-on technical coordination with people leadership, incident escalation, and process governance to ensure reliable, scalable service delivery for customers.

You will line manage NOC and Support Engineers, conduct performance reviews, oversee onboarding, training,

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