CX Lead: Growth, Retention & Experience

Galeta is recruiting a hands-on head of Customer Experience to lead a team of CX agents for 1,500 wholesale customers. You’ll own response times, deliveries, credits, and complaints, turning the voice of the customer into action.

You’ll build the digital backbone—CRM and order-management, automate routine work, and create reporting to spot risk and drive improvements. This role blends leadership with practical delivery across Sales, Production, Dispatch and Logistics.

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