Fund Services – Associate, Product Development: Business Analyst – Workflow (Glasgow)

Overview

In this role, you will help advance the MSFS Workflow platform and drive business process transformation. You’ll collaborate with business and technology teams to map current operations, identify improvement opportunities, and design scalable workflows. You will own initiatives through discovery, requirements, design, testing, deployment, and post-launch enhancements. The role emphasizes turning complex processes into clear requirements and enabling efficient automation at scale.

Responsibilities

• Partner with business stakeholders to understand operational challenges and automation opportunities
• Analyze and document complex processes, workflows, controls, exceptions, and user interactions to define target-state solutions
• Translate business needs into functional specifications, user stories, use cases, and acceptance criteria
• Facilitate requirements and solution-design discussions across Business, Product Development, and Technology teams
• Manage delivery lifecycle from requirements through testing, rollout, and post-production enhancements
• Lead user acceptance testing and support global training and adoption of new workflow capabilities
• Own post-implementation feedback loop, diagnose issues, and prioritize enhancements
• Coordinate across global teams while managing changing priorities and timelines
• Support AI-enabled workflow initiatives integrating automation, data, rules, and human oversight

Key requirements

• Strong knowledge of fund administration processes (fund accounting, pricing, reconciliations, allocations, controls)
• Exceptional BA and analytical skills to gather requirements and define clear specifications
• Experience redesigning complex operational processes and target-state workflows
• Ability to identify improvements and practical scalable automation solutions
• Experience delivering across the product/technology delivery lifecycle
• Strong stakeholder management and facilitation abilities
• Excellent written and verbal communication for technical and non-technical audiences
• Strong presentation and training skills for user adoption
• Strong organizational and project management capabilities

• Stakeholder management
• Facilitation
• Clear communication
• Business process management and workflow platforms
• Automation and process improvement experience
• Agile delivery methodologies

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