Senior Operations Manager

Senior Operations Manager, Cyber Incident Response

London or Manchester | Hybrid | £80,000 to £100,000

You’ll be the person who keeps a busy cyber incident response team running. Think chief of staff rather than project manager: you’ll oversee every live case, deploy the right people and make sure 24/7 on-call cover holds, even when several incidents land at once.

The essentials

• Salary: £80,000 to £100,000
• Location: London or Manchester, with 60% of your week at client sites or the office
• Clearance: current SC or DV, or eligible and willing to obtain it
• Reporting to the Capability Lead, with 2 to 3 direct reports

What you’ll actually do

• Oversee all live cases, keep priorities straight and give leadership clear, regular status updates
• Deploy incident response case managers and practitioners, and own the 24/7 on-call rota
• Write and own the team’s SOPs, playbooks, standard artefacts and risk management processes
• Track revenue, billing and utilisation, and advise on resourcing
• Project manage the development of in-house incident response tooling
• Contribute to bids and proposals, and act as a client point of contact during incidents when needed

What you’ll need

You don’t need a consulting background or hands-on investigation experience.

Essential

• Experience in an operations, chief of staff or similar role, managing specialist teams
• Experience leading people through high-pressure situations, including pastoral care
• The presence to be credible with senior clients and to hold senior leaders to account
• Clear, structured writing: you can turn a messy situation into a sharp update or SOP
• Strong personal organisation; you build the process rather than wait for one
• Enough technical understanding to follow an incident and speak the team’s language

Nice to have

• A background in the Armed Forces or another operational environment
• Cyber Security or incident response experience
• Budgeting, resource allocation or commercial experience
• A project management qualification

What’s in it for you

• Nationally significant incidents across government, defence, critical infrastructure and financial services
• Investment in certifications and training
• A clear path to director, through a commercial or delivery route, with a strong route towards partner
• The chance to shape a fast-growing capability

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