Sales Support Supervisor

Role Summary

• Daily management & supervision of the Sales Excellence / Support team.
• Act as an active member of the Sales Excellence / Support department, communicating with all aftermarket sales functions and supporting the team and Sales Excellence Manager daily.
• Develop external sales team / sales excellence relationships – suggest new ways of working to benefit sales.
• Provide first‑class sales support and decision-making to help maintain and expand the UK/IRE Aftermarket revenues, efficiently, effectively and predictably, embodying the voice of the customer.
• Act as a bridge between Sales, Marketing, Product and Customer Service.

Main Tasks

• Supervise daily team activities; assign tasks, monitor and develop individual performance, track KPIs.
• Administration and reporting to identify growth opportunities and areas of improvement.
• Evaluate and maintain ERP and CRM systems.
• Customer backorder list preparation and inter‑company order book reviews to support departmental KPIs.
• Collaborate with stakeholders for cash flow, receivables and payables management.
• Liaise and communicate with warehouse and other business stakeholders daily.
• Manage customer concerns, complaints, returns and credit arrangements (end‑to‑end process).
• Coordinate with Group regarding routine enquiries and instructions.
• Implement new ideas, streamline processes, and best practices; engage in departmental and company initiatives and projects.
• Coordinate cover and cross‑training for key tasks across the team.
• Provide tools, content and training to cover absences and high‑demand periods.
• Monitor KPIs, forecast accuracy, and analyse data for management decisions.
• Lead team queries, provide solutions, and serve as escalation point for immediate support.
• Embody a continuous growth mindset in learning and development.

Your Profile

• Confident communicator (internal and external, written and verbal).
• Professional and mature attitude.
• Analytical and proactive.
• Adherence to direction from management.
• Decide quickly & accurately under pressure.
• Positive and engaging mindset.
• Persuasive but firm.
• Expertise in sales department.
• Ability to deal with pressure.
• Concern for accuracy and quality.
• Customer‑focused.

Experience

• MRP and purchasing experience.
• Ability to work on own initiative and as part of a team.
• Skilled in prioritising own workload.
• Confident in seeking support/advice.
• SAP.
• Salesforce.
• Experience communicating/liaising with external customers.
• Responsible for personal development.
• Excellent autonomous planning/organisational skills.
• Good interpersonal, networking, liaison skills.
• Appreciates benefits of team working.
• Experience in similar role.
• Supportive team member.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Customer Service and Sales – Motor Vehicle Manufacturing industry.

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