HR Service Centre Advisor (Spanish Speaking)

Overview

In this fixed-term role, you will manage the online recruiting and onboarding workflow across Europe using Workday, serving as the first HR point of contact. You’ll support managers and new hires via multiple channels, resolve system issues, and ensure timely onboarding and compliance. You’ll work at high volume, improve processes, and help deliver a smooth start for associates. This is a chance to contribute to a leading global retailer with a strong focus on service and development.

Pay / Benefits

• competitive salary and benefits package

Responsibilities

• Manage Workday hiring and onboarding queries via phone, live chat, and email; guide managers to self-sufficiency
• Log Workday issues and raise tickets for defects or enhancements; assist with UAT for upgrades/releases
• Initiate onboarding at high volumes; create employment contracts and conduct follow-ups
• Handle password resets and support new associates with account access
• Perform hire eligibility checks, background screening, and manage payroll integration failures
• Support temp-to-perm conversions and ensure timely onboarding within SLAs
• Support associates and managers with the online SJT assessment
• Maintain onboarding completion to avoid payroll delays; ensure Right to Work compliance
• Provide regular onboarding progress reporting and chase outstanding tasks
• Maintain up-to-date knowledge of Workday/onboarding processes; assist during peak periods
• Attend team huddles, training and upskilling sessions
• Seek process improvements and collaborate with manager to implement changes

Key requirements

• Experience handling high volumes of recruitment/onboarding cases
• Strong problem-solving and analytical skills
• Ability to raise and track system tickets for defects/enhancements
• Customer-focused with excellent communication skills
• Ability to work accurately under pressure with high service standards
• Proficiency in reporting and data analysis (Excel or similar)
• HR education or qualification ideal
• HR Service Centre experience advantageous

• customer-focused communication
• problem-solving
• attention to detail
• Workday knowledge
• UAT involvement
• data reporting and analysis (Excel)

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