Sales Manager

Sales Manager

Location: Newcastle Upon Tyne, England, United Kingdom

Company: TSG (Technology Services Group) is a Managed IT Services provider ensuring technology solutions across the UK. As a Microsoft Partner with six designations, we uphold excellence for customers and invest in people, reflected in our +80 NPS score and recognition as a ‘Great Place to Work’ and a top UK tech workplace.

Job Summary: Lead and grow our managed‑services sales activities, drive new business, manage customer relationships, meet revenue targets, and build a high‑performing sales team. The role blends strategic planning, hands‑on sales, and leadership to expand the firm’s footprint in the region.

Responsibilities

• Attend meetings to establish user requirements, advising customers on bespoke capabilities.
• Develop and implement a sales strategy for managed IT / MSP services (e.g. managed IT hosting, cloud services, outsourcing, service‑level agreements).
• Identify, qualify, and close new business opportunities (SME and enterprise clients), and expand existing accounts.
• Build and manage a pipeline of leads; conduct outreach, proposals, negotiations, and contract closure.
• Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities.
• Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet client expectations.
• Meet and exceed sales revenue and margin targets.
• Manage, mentor and support a small team of sales executives, including setting targets, coaching, and performance evaluation.
• Prepare regular sales forecasts, reports, and market feedback for senior management.
• Stay informed about industry trends (cloud, cybersecurity, SaaS, outsourcing) to position our services competitively.

Qualifications & Experience

• Full UK driving licence.
• Target‑driven, results‑oriented with strong self‑motivation.
• Knowledge of managed services market, IT infrastructure, cloud solutions, or outsourcing.
• Familiarity with CRM tools (e.g. Salesforce) and sales reporting software.
• Strong commercial acumen and ability to sell technical/service‑based offerings using a value‑based approach.
• Excellent communication, negotiation and relationship‑building skills.
• Comfortable collaboration with technical teams to craft tailored proposals.
• Proven experience in B2B sales, ideally in managed services, IT services, cloud, SaaS or related sectors.
• Ability to work independently and manage a sales pipeline end‑to‑end.
• Experience leading or mentoring a small sales team.
• Show enthusiasm for driving revenue growth and proactively identifies opportunities to expand sales pipelines and improve team performance.
• Demonstrate strong commitment to the role, team, and organisation, consistently going above and beyond to support sales targets and strategic objectives.
• Approach new challenges with creativity and flexibility, adapting quickly to market changes and evolving customer needs.
• Display strong self‑awareness and actively pursue professional development to enhance sales leadership capability and overall team effectiveness.
• Maintain a high work ethic, meeting the demands and responsibilities of a sales leadership role with reliability and accountability.
• Communicate with clarity and confidence, building credibility and forming trusted relationships with senior stakeholders and decision‑makers across all levels of the business.
• Apply a naturally consultative sales approach, asking insightful questions to uncover customer needs and enable strategic, value‑driven solutions.
• 25 days annual leave + public holidays, rising with length of service
• Employee benefits trust
• Company bonus scheme
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Discounted gym membership
• Long service rewards

Benefits

• Employee ownership – high performers enter an Employee Benefits Trust for shared long‑term value.
• Open and honest culture where feedback is taken on‑board and acted upon.
• Social events – annual all‑expenses‑paid ‘TSG Festival’ and team‑building funds.
• Two paid CSR days per annum that you can use to support the community.
• TSG Foundation donated over £160,000 to businesses and charities.
• Commitment to the environment, working toward net carbon zero.
• Flexible working opportunities including home working and hybrid options.
• Annual salary benchmarking.
• Excellent progression opportunities, training and support, including recognised qualifications.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Industry: IT Services and IT Consulting
• Location: Newcastle Upon Tyne, England, United Kingdom

If this sounds like the role for you, please apply today to be considered.

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