IT Service Desk Specialist

East Suffolk Council, including the Suffolk Coastal Port Health Authority, is seeking a Service Desk Analyst to join the ICT team at the Port of Felixstowe. The role focuses on providing first-line IT support, guidance, and customer service for incidents and service requests across MS, Apple, and Android platforms, within defined service levels.

You will maintain records, support asset management, and act as a customer advocate, ensuring inquiries are resolved efficiently or escalated

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