Operational Product Analyst

Overview

As an Operational Product Analyst at Heathrow, you turn data into practical solutions that improve airport operations. You’ll collaborate with teams across the airport to understand challenges, identify improvement opportunities, and shape digital tools that streamline journeys. Your work supports safer, more efficient, and smoother passenger experiences. This role sits at the intersection of analytics, operations, and product, driving tangible improvements in a fast-paced environment.

Pay / Benefits

• competitive salaries
• performance-based bonuses
• Share in Success bonus plans
• generous annual leave
• market-leading pensions
• private health insurance

Responsibilities

• Analyse operational data to identify trends, risks, and opportunities for improvement
• Collaborate with product and technology teams to design and refine digital tools for airport operations
• Translate business needs into clear product requirements and performance measures
• Work with operational teams to test and implement new solutions effectively
• Monitor product performance and suggest enhancements based on data and feedback
• Support continuous improvement initiatives to boost operational efficiency and passenger experience

Key requirements

• Strong analytical and problem-solving skills with the ability to interpret complex data
• Experience with digital products or operational systems in a fast-paced environment
• Ability to translate technical information into clear, actionable insights
• Effective communication and stakeholder engagement skills
• Attention to detail and a structured approach to managing multiple priorities
• Comfortable working with data visualisation or reporting tools

• Effective communication
• Stakeholder engagement
• Attention to detail
• Data analysis of operational data
• Experience with digital tools or products for operations
• Data visualisation or reporting tools

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