Customer Relations Supervisor — Hybrid, Escalations & Coaching

Travelodge is seeking a Customer Relations Supervisor to lead a team handling complex and high‑risk complaints with care, quality and pace. You will oversee workloads, coach staff, and serve as a key escalation point, ensuring fair outcomes while managing risk.

You’ll work with the Team Leader and Customer Services Manager, focusing on real‑time coaching, identifying development needs and recurring themes to improve service. Hybrid working is offered.

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