Are you an organised, confident communicator who thrives in a fast-paced environment? Do you enjoy building professional relationships, resolving complex queries, and helping clients achieve positive outcomes?
If so, we are looking for a professional and organised Client Account Manager to join a fantastic growing team for our client in Hertfordshire.
This is a varied role where you will manage a portfolio of client accounts, act as a key point of contact for customers and third parties, and ensure matters are progressed efficiently while delivering excellent customer service.
Key Responsibilities
- Managing a portfolio of client accounts and cases
- Responding to telephone, email and written enquiries
- Liaising with clients, customers, solicitors and other third parties
- Providing regular updates and resolving queries
- Reviewing account information and maintaining accurate records
- Negotiating and agreeing suitable outcomes where appropriate
- Handling disputes and escalating issues when required
- Ensuring service levels and quality standards are maintained
Desirable Experience
- Previous account management, customer service or administrative experience
- Experience working within property, legal, financial or professional services environments
- Experience handling disputes or complex customer enquiries
This is an excellent opportunity for someone looking to develop their career within a professional, supportive and fast-paced environment. We are looking to speak to people with prior administrative experience and with great verbal and written communication skills.
This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow.
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