SMB Account Manager: AI-Powered Growth & Retention

PayPal is seeking an AM2 to own the end-to-end commercial relationship for around 200 SMB merchants, protecting existing margins and driving growth through structured servicing, retention and selling. It’s a high-volume role requiring strong prioritisation and relationship management.

You’ll be the single point of contact for merchants, using AI-powered tools to spot growth opportunities, coordinate with internal teams, and maintain accurate pipeline and forecasts while delivering effective

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