Service Designer

Overview

As a Service Designer at Version 1, you shape end-to-end, user-centered services that are accessible, efficient and impactful. You work within a multidisciplinary TDG to map current and future state services and align delivery with policy and operations. You’ll lead workshops, co-create with diverse teams, and design service structures that scale and endure. You help turn vision into reality by using evidence, data and collaborative methods. This role offers the chance to influence high-impact transformations for real users in a supportive, inclusive culture.

Pay / Benefits

• Quarterly Profit Share Scheme
• Pension with 5% employer match
• Private Healthcare
• Life Assurance
• Gym Discounts
• Flexible/remote working

Responsibilities

• Map current and future service states and design end-to-end services
• Lead workshops and co-create with cross-functional teams
• Define structures, processes and journeys underpinning services
• Collaborate with content designers, interaction designers, product managers, researchers, analysts and technical leads
• Use service blueprints and journey maps to communicate complex service artefacts
• Interpret performance data to guide design decisions
• Align digital delivery with policy and operational realities
• Support adoption of user-centred practices within client organisations

Key requirements

• Strong grasp of service design fundamentals and ability to apply them to drive measurable impact
• Comfort with ambiguity and ability to steer teams
• Strategic thinking for scalable, durable services
• Inclusive by default with focus on accessibility and inclusion
• Clear communicator adaptable to diverse audiences
• Evidence-led decision making using research and insights
• High emotional intelligence and stakeholder management
• Ability to enable teams and raise collective capability

• Collaborative mindset
• Empathy and curiosity
• Effective communication
• Service design methods (service blueprints, journey maps)
• Agile multidisciplinary delivery
• Workshop facilitation

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