Recruit4staff
are representing a well-established Environmental Services business in their search for a
Complaints Handler
to work in
WrexhamJob Details:Pay : £27,000 – £30,000 per annum (DOE)Hours of Work : Monday to Friday – Business HoursDuration : PermanentBenefits : Free parking, 20 days holiday plus bank holidays (increasing with length of service)Job Role:
As a
Complaints Handler , you will be responsible for delivering excellent customer service while managing client enquiries, escalations and contract discussions. You will handle incoming and outgoing telephone calls and emails, resolve issues efficiently, renegotiate contracts where required, maintain accurate system records and ensure customers receive a professional service at all times.Essential Skills, Experience, or Qualifications:Previous experience working within an office environmentProven success in a customer-facing or client-facing roleExperience handling escalations and complaintsStrong communication and problem-solving abilitiesAbility to update and maintain CRM or internal systems accuratelyThe confidence to deal with challenging situations professionallyAdvantageous Skills, Experience, or QualificationsPrevious experience dealing with customer cancellations or complaintsBackground in customer retentionCommutable From:
Wrexham, Chester, Denbighshire, ShropshireSimilar Job Titles:
Customer Relations Advisor, Customer Relations Representative, Complaints Handler, Senior Customer Service Advisor, Retention Specialist, Retention Advisor, Loyalty Advisor, Internal Account Manager, Cancellations Specialist, Customer Service Advisor, Customer Success Advisor, Customer Service Representative, Escalations Advisor, Customer Relations Advisor, Complaints HandlerFor further information about this position and other opportunities please apply now. This vacancy is being advertised on behalf of
Recruit4staff
who are operating as a recruitment agency, agent, agencies, employment agency or employment business. If you are an experienced
Complaints Handler
looking for your next opportunity, we would like to hear from you.
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