Security Advisor II, Falcon Complete (Remote)

Overview

As a Falcon Complete Security Advisor, you guide customers toward a secure Falcon experience within a mission-driven, AI-first cybersecurity environment. You work with cross-functional teams to assess environments, recommend improvements, and resolve issues, contributing to breach prevention at scale. The role blends technical security expertise with strong customer management to drive measurable security outcomes for diverse clients. You join a culture focused on responsible AI adoption, innovation, and customer success.

Pay / Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Professional development opportunities for all employees
• Paid parental and adoption leaves
• Employee Networks and volunteer opportunities
• Great Place to Work Certified

Responsibilities

• Assess customer Falcon environments for alignment with Falcon Complete standards
• Provide recommendations to strengthen security posture
• Create and suggest remediation for CrowdStrike components
• Directly contact customers when misalignment is identified
• Document and resolve customer issues per procedures and SLAs
• Develop and share service reports and metrics
• Collaborate with internal teams to ensure customer satisfaction
• Coordinate with the support team to troubleshoot and resolve technical issues

Key requirements

• Customer empathy and guidance toward outcomes
• Excellent customer-facing communication (verbal and written)
• Ability to partner with teams to troubleshoot and resolve issues
• Adept with Windows, Linux, and macOS
• Experience or knowledge of threat detection and incident response
• Bachelor’s degree in Technology and/or Cybersecurity or relevant experience

• customer empathy
• clear communication
• collaboration
• Windows, Linux, macOS proficiency
• threat detection
• incident response

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