Outcome Testing Analyst – Motor Finance – Redress and Commission Complaints
Manchester, United Kingdom | Posted on 21/10/2026
Job Title: OutcomeTestingAnalyst-MotorFinance-RedressandCommissionComplaints
Duration: 3 months, with a strong chance of extension
Location: Hybrid, 2 to 3 days in the office, the restworking from home
Day Rate: Competitive, Inside IR35
Competitive Day Rate: Competitive Inside IR35
We are seeking a detail-oriented and analytical OutcomeTesting Analyst to support redress activity linked to commissioncomplaints within a leading motor finance business. This role is suited tosomeone who is confident reviewing cases, assessing customer outcomes, andensuring redress decisions are fair, accurate, and aligned to regulatory andbusiness expectations.
About the Role
In this role, you will support outcome testing activityacross redress cases arising from commission complaints. You will reviewcustomer files, assess the quality and consistency of decisions, identifyissues or exceptions, and help ensure customers receive the correct redressoutcome. Working closely with operational, compliance, risk, and customerservice teams, you will play an important part in supporting remediationactivity and improving controls.
Key Responsibilities
- Carryout outcome testing across redress cases linked to commission complaints.
- Reviewcase files, data, and supporting evidence to assess whether outcomes arefair, accurate, and consistent.
- Identifytrends, exceptions, risks, and potential control weaknesses.
- Documentfindings clearly and provide practical recommendations for improvement.
- Supportthe development and execution of outcome testing plans.
- Workwith stakeholders to resolve issues and support remediation activity.
- Contributeto reporting, governance, and continuous improvement initiatives.
- Ensuretesting activity is completed accurately, efficiently, and on time.
About You
- Stronganalytical skills and excellent attention to detail.
- Abilityto assess customer outcomes and identify where redress decisions mayrequire further review.
- Clearwritten and verbal communication skills.
- Experiencein outcome testing, QA, compliance, risk, operations, complaints handling,or financial services is desirable.
- Organised,proactive, and comfortable working with multiple stakeholders.
- Acommitment to delivering high standards and fair customer outcomes.
What We Offer
- Theopportunity to support a high-profile redress programme within a leadingmotor finance business.
- Acollaborative and supportive team environment.
- Experiencein outcome testing, governance, remediation, and customer outcomes.
- Competitiveday rate.
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