About the Role
Little Waltham and Great Notley Surgery has an opportunity for a receptionist to join our team, working across both our sites. The role is offered on either a full-time or a part-time basis, and shifts will include mornings, afternoons and evenings, as well as 1 in 12 Saturday mornings, so you must be able to be flexible. You will also be asked to cover annual leave.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required.
- Dealing with letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answering the telephone, promptly.
About the Candidate
The ideal candidate will:
- have excellent communication skills, with a clear and polite telephone manner
- be a team player
- have strong IT and administration skills
- be flexible to cover annual leave
About Us
We are a 2-site, friendly training practice with over 21,000 patients. You will be supported by our team of 15 doctors, 3 nurse practitioners, nurses, healthcare assistants, receptionist and admin team.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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