Deputy Service Manager

We are seeking an experienced and passionate Deputy Manager to support the Service Manager at our (Dereham and Attleborough Day Services) where we provide high-quality day opportunities for adults with learning disabilities and older people supporting them to develop new skills, build friendships, access their community, and enjoy meaningful activities that promote independence, wellbeing, and social inclusion.

What You will Be Doing

• Working alongside the Service Manager in the day-to-day running of the services, ensuring compliance and high standards of care.
• Delivering exceptional person-centred support for customers.
• Assisting with the recruitment, management, motivation, and development of a high-performing care team.
• Supporting quality monitoring activities, completing audits, and contributing to continuous service improvements.
• Contributing to effective resource planning and occupancy levels within the services.
• Building strong relationships with customers, families, healthcare professionals, and local authorities.
• Previous experience as a Deputy Manager, Team Manager, Senior Support Worker, or in a similar supervisory role within a health and social care setting.
• Strong knowledge of quality standards, regulatory requirements, and best practice.
• Excellent leadership, communication, and people management skills.
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).
• This role is subject to an Enhanced DBS check and satisfactory recruitment compliance checks.
• A full UK driving licence and access to a vehicle insured for business use are essential, as regular travel across Norfolk will be required.
• The post holder will participate in an out-of-hours on-call rota, including evenings and weekends.

At Independence Matters, we are dedicated to supporting people to live the lives they choose. We provide a wide range of services for adults with learning disabilities and physical disabilities, older people, and people living with dementia across Norfolk.

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