Property Management Team Leader

Overview

In this senior role you will lead a property management team and oversee a lettings portfolio of around 150 properties in West Hampstead. You’ll align strategies with business objectives, drive performance, and ensure compliance, safety, and financial management. The role sits at the intersection of operations, development, and client relationships, offering autonomy to grow the department. You’ll work closely with the Operations Director to shape service delivery and portfolio results.

Pay / Benefits

• safe, inclusive environment
• supportive senior leadership
• professional development and career progression
• targeted and third-party training
• access to industry software and systems
• conferences and qualifications

Responsibilities

• Lead and develop the property management team to high performance.
• Set departmental strategies, targets and KPIs aligned with business goals.
• Conduct regular appraisals, coaching, recruitment and mentoring of staff.
• Oversee the entire lettings portfolio ensuring consistent service delivery.
• Monitor portfolio metrics (voids, rent collection, tenant satisfaction) and optimize yields.
• Ensure compliance with Housing Act, Tenant Deposit Schemes and safety regulations.
• Manage gas safety checks, EPCs, electrical inspections and other mandatory checks.
• Oversee deposit protection, end-of-tenancy processes and complex disputes with legal liaising.
• Develop and refine SOPs for all property management activities.
• Coordinate maintenance, contractor management, emergencies, inspections, inventories and check-in/out processes.
• Foster relationships with landlord clients and identify portfolio growth opportunities.
• Oversee budgets, financial performance, rent arrears and reporting to senior management.

Key requirements

• Proven experience leading a residential property management team.
• Strong knowledge of UK residential lettings legislation and compliance.
• Experience monitoring portfolio performance (voids, rent collection, arrears).
• Experience managing departmental budgets and reporting to senior management.
• Confidence handling escalated landlord and tenant issues and complex disputes.
• ARLA Propertymark or RICS membership desirable; support offered.

• Leadership and people management
• Stakeholder management
• Problem solving and dispute resolution
• UK lettings compliance knowledge
• Portfolio performance analysis (voids, arrears, rents)
• Budgeting and financial reporting

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