About the Role
Our client, a prominent leader in integrated logistics and supply chain solutions, is seeking a proactive and experienced Account Manager to join their team in East London. This role is crucial for developing and maintaining strong relationships with key clients, ensuring their supply chain needs are met efficiently and effectively. You will be responsible for managing a portfolio of accounts, identifying opportunities for service expansion, and driving revenue growth within the East London and Eastern Cape region. The ideal candidate possesses a deep understanding of logistics operations, excellent client management skills, and a proven ability to foster long-term partnerships. This position utilizes a Hybrid work model, balancing client-facing activities with strategic planning and administrative tasks. If you are passionate about logistics and excel at building client loyalty, this is an excellent opportunity.
Key Responsibilities
- Manage and grow a portfolio of key client accounts within the logistics and supply chain sector in East London.
- Develop and implement strategic account plans to achieve revenue targets and enhance client satisfaction.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring seamless service delivery.
- Identify opportunities for upselling and cross-selling additional logistics services.
- Conduct regular business reviews with clients to assess performance, gather feedback, and discuss future needs.
- Collaborate with internal operations, sales, and customer service teams to ensure efficient service execution.
- Stay informed about industry trends, market developments, and competitor activities in the logistics space.
- Prepare accurate client reports, sales forecasts, and performance analyses for management.
Requirements
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 5 years of experience in account management or sales within the logistics, transportation, or supply chain industry.
- Proven track record of successfully managing key accounts and achieving revenue growth.
- Strong understanding of global and local supply chain operations, freight forwarding, warehousing, and distribution.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in CRM software and logistics management systems.
- Ability to work effectively in a Hybrid environment and travel as needed within East London and the Eastern Cape region.
- Problem-solving aptitude and a customer-centric approach.
Benefits
- Competitive base salary and performance-based incentives.
- Company vehicle or travel allowance.
- Comprehensive medical aid and retirement fund contributions.
- Opportunities for professional development and career progression within a leading logistics firm.
- Work with a diverse range of clients in the East London area.
- Supportive team and management structure.
- Chance to influence and improve client supply chain operations.
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