Client Service Lead

Overview

In this role you manage and grow key client relationships within the executive search and leadership advisory space, coordinating cross-functional teams to deliver superior service. You act as a trusted advisor on talent and leadership needs, shaping projects from initial contact to post-engagement follow-up. You contribute to strategic growth by identifying opportunities, delivering market insights, and supporting pitches. You work in a fast-paced, client-focused environment that values collaboration and accountability.

Responsibilities

• Develop and maintain long-term relationships with a portfolio of key clients and act as trusted advisor
• Identify client needs and opportunities for additional Heidrick & Struggles services (executive search, leadership consulting, culture shaping)
• Collaborate with executive search consultants, leadership consultants, and internal teams to ensure seamless service delivery
• Oversee end-to-end client engagement from proposal to invoicing and post-engagement follow-up
• Manage client expectations and address concerns to maintain loyalty
• Provide strategic insights and market intelligence about clients’ industries and competitive landscapes
• Contribute to business development through prospecting, pitches, and presentations
• Track and report client account performance, revenue, and service delivery metrics
• Stay updated on industry trends, talent acquisition practices, and competitive offerings

Key requirements

• Bachelor’s degree required; Master’s degree preferred
• 7-10 years in client-facing roles within professional services (executive search, management consulting, or related)
• Proven track record in managing and growing key client relationships
• Exceptional communication, presentation, and interpersonal skills with ability to influence at all levels
• Strong business acumen and analytical skills with translating client needs into actionable solutions
• Team-oriented with ability to manage multiple priorities
• Proficiency in Microsoft Office Suite and CRM software
• Willingness to travel as needed

• communication
• interpersonal skills
• influence at all levels
• collaboration
• Microsoft Office Suite
• CRM software

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