Senior Service Manager – Prison Services

Overview

In this senior role you lead the financial, operational and clinical performance across a Care Group, aligning service delivery with the Trust’s strategic priorities. You drive SOP development, improvement planning, and cross-functional collaboration with senior managers and clinicians, including deputising for the Head of Service when needed. You enable team development through QI, training and research, while supporting local and national priorities and on-call duties as required. This is a chance to shape care across multiple sites and deliver high-quality, patient-centered services.

Pay / Benefits

• NHS Discounts
• generous annual leave
• NHS pension scheme
• flexible working
• staff wellbeing initiatives
• excellent internal staff network

Responsibilities

• Oversee financial, operational and clinical performance for multiple teams within the Care Group
• Lead operational delivery of clinical services and participate in strategic planning
• Develop and implement Standard Operating Procedures
• Ensure service delivery and improvement plans with objective setting, action planning and performance review
• Collaborate with senior managers and clinical leaders; deputise for Head of Service as required
• Make decisions on performance, patient care, business processes and service improvement
• Foster team development via QI initiatives, training and research
• Support delivery of local and national NHS priorities and participate in on-call rota

Key requirements

• Registered with a UK professional regulatory body (e.g., nurse, occupational therapist, social worker, or allied health professional)
• Postgraduate qualification in healthcare-related discipline
• Formal management/leadership qualification (desirable)
• Senior management experience in health services
• Experience of service planning, development and delivery
• Experience mobilising new services
• Experience working across organizational boundaries to deliver change
• Knowledge of quality improvement methodologies (desirable)

• empathy
• tact and sensitivity under pressure
• effective staff management across complex teams
• Quality improvement methodologies
• service performance indicators
• business process optimization

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