Fraud & Disputes Specialist

Overview

Join Lendable as a Fraud & Disputes Specialist to protect our UK and US card products from financial crime. You will own end-to-end investigations, shaping customer experiences and fraud controls across our fast-growing fintech. Work with a collaborative team to apply digital tools and Mastercard guidelines, driving smarter, faster decision-making. You’ll be at the forefront of fraud prevention and dispute resolution, with meaningful impact on product liability and customer trust. This role offers ownership from day one and opportunities to scale with a unicorn fintech.

Pay / Benefits

• equity
• hybrid work (London office with remote Mondays/Fridays)
• private health insurance
• well-being support
• fully stocked office kitchen
• career growth in a fast-growing fintech

Responsibilities

• End-to-end investigation and resolution of complex card fraud, disputes, and chargebacks
• Maintain accuracy and compliance with Mastercard guidelines during investigations
• Communicate empathetically with customers, handling sensitive scenarios like account takeovers
• Identify trends, improve controls, workflows, and automation opportunities
• Stay ahead of fraud typologies and regulatory changes, contributing to a collaborative team environment

Key requirements

• Experience with credit or debit card fraud, disputes, or chargebacks (essential)
• Knowledge of Mastercard rules and UK/US regulatory standards (advantageous)
• Strong customer-facing communication and empathy
• Excellent organizational and prioritization skills in a fast-paced setting
• Comfort with automation and new technologies, and detail-oriented process mindset
• Excellent written and verbal English communication

• Customer-focused mindset
• Accountability and ownership
• Proactivity and problem-solving
• Card fraud investigations
• Disputes and chargeback handling
• Regulatory knowledge ( Mastercard, UK/US)

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