Job title: Data Analyst
A bit about us:
Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We’ve got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!
The role:
This is an exciting opportunity to join the Customer and Web Technology team as a Data Analyst. The role will address an existing operational reporting and analytical capacity gap. The successful candidate will play a key role in delivering reporting, dashboards and data-driven insight to support Customer and Web Technology services and the continuing adoption and business engagement of Ardoq across the Council. Reporting to the Senior Technical Architect, the postholder will provide matrix analytical support across Customer and Web Technology and, where required, PMO and Business Relationship Management functions.
Key responsibilities
- Lead reporting and analysis of Customer and Web Technology data
- Develop and maintain dashboards, reports and data visualisations that support operational and strategic decision-making
- Deliver dashboard development, reporting and insight that support Ardoq adoption, stakeholder engagement and business buy-in
- Analyse and visualise Ardoq data to help stakeholders understand applications, services, technology dependencies and organisational information
- Support the quality, completeness and currency of Ardoq data, working with data owners and stakeholders to resolve gaps
- Identify, extract, combine and analyse data from multiple sources to produce meaningful business insight
- Maintain data quality standards and provide guidance on the effective use of data
- Work with stakeholders across Digital, Data and Technology, PMO and business services to identify reporting requirements and opportunities for improvement
- Produce regular and ad hoc performance reporting, analysis and recommendations
- Present findings and recommendations clearly to technical and non-technical audiences
- Support Business Analysis and UX activities through the analysis of qualitative and quantitative information
- Contribute to continuous improvement, data standards and reporting processes
About you
You will be educated to degree level or have equivalent relevant experience. You will bring experience and capability in:
- Data analysis, reporting and dashboard development
- Working with large and complex datasets
- Producing management information, insight and performance reporting
- Using Excel, SQL, Power BI and other reporting or analytical tools
- Translating business needs into meaningful reporting requirements and metrics
- Presenting complex information clearly to technical and non-technical audiences
- Data quality management, cleansing and validation
- Developing dashboards and insight that support adoption, engagement and decision-making
- Working collaboratively with service, project, PMO or business relationship stakeholders
- Turning connected application, service, technology and organisational data into clear, actionable insight
Our offer to you:
- At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) – option to purchase further days
- Agile working (role dependent) – a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
- Part of the Local Government Pension Scheme – option to join the AVC Scheme
- Progression -opportunities and training through a wide range of high quality learning
- Health and Wellbeing – offer including Employee Assistance Programme
- Cycle to Work and Travel Pass Schemes
- Drive Time –a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave Discounted Gym Memberships
- Employee Volunteering Scheme
- Medicash
Next steps:
Closing date: midnight on Sunday 15th November 2026
Shortlisting date: w/c Monday 23rd November 2026
Interview date: wc Monday 7th December 2026
Interview type: Face to face
If you would like any further information or an informal discussion, please contact Fawaz Ghali via fawaz.ghali@liverpool.gov.uk
Watch our recruitment video and see what life is like working at Liverpool City Council.
Liverpool City Council is committed to fostering a workforce representative of the communities we serve.
As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.
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