The Good Funeral Company is a business operating within the Diocese of Liverpool. It provides funeral celebrants to assist families with the provision of funeral services for their loved ones. The GFC operates across the whole Diocese, and with many funeral directors in the region.
The GFC is managed by the Director of the Good Funeral Company and is supported by a full time funeral celebrant and other ad-hoc celebrants when extra cover is required. The GFC provision of cover for funeral services is very different from the services offered from the parishes. We support families in choosing the level of blessing / prayerful input. The GFC create a service around the celebration of life, focussing time on storytelling, reflecting and blessing. The GFC gives options, and is a perfect solution for the families who have little or no connection with local parish churches.
In order for the GFC to operate successfully, we need a committed administrator who is able to professionally take bookings and allocate funerals to the team. This requires working alongside (telephone, texts, emails and letters) funeral arrangers and bereaved families.
This role is contracted for 12 months. At the end of the 12 months there is an expectation that the applicant will train as a celebrant within the business. This training will be provided at no cost to the applicant, and the contract and pay will be reviewed in line with the new role and responsibilities.
The aim of the role within GFC :
- achieve a high standard of customer satisfaction and engagement with stakeholders
- to have somebody available to answer calls promptly and to assure funeral arrangers
- maintain a culture of continuous improvement
Job Summary
The role is a vital role in the administration and smooth running of The Good Funeral Company. As role holder you will be expected to work in a flexible and supportive manner.
Core tasks include:-
Lead areas
- Booking of funerals / arranging meetings and appointments where necessary
- Bereavement / memorial cards
- Updating diaries
- Upkeep of client database / Funeral Directors / Crematoria etc
- Assisting in the organisation / invitation / follow-ups for memorial services
- Updating spreadsheets & handling payments made by cheque
- Taking minutes of meeting where required
Hospitality
- Supporting the provision of GFC meetings / conferences / death fairs / death cafes etc
- Liaising with participants, venues, speakers to ensure the smooth running of events
- Working with the Operations Manager to ensure the smooth running of planned events
Call and enquiry management
- Being the main point of contact for funeral directors dealing with enquiries on phone, email, website or social media
- Logging and recording calls where appropriate
- Administer the post into and out of the building
Content maintenance and social media
- Use of relevant software applications to support role
- Work in collaboration with the Operations Manager to ensure that the GFC’s online presence, across different platforms, is well managed and maintained
Any other task agreed with the Line Manager and commensurate with the role.
FOR FURTHER DETAILS AND PERSON SPECIFICATION PLEASE SEE ATTACHED RECRUITMENT PACK
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