eBilling Manager

Overview

In this role you will lead the global eBilling service and operating model across London and Warsaw, ensuring consistent standards and high-quality delivery. You will manage onboarding, invoicing, and issue resolution while partnering with cross-functional teams to drive improvements. You’ll guide a dispersed team, focusing on process optimization, automation, and robust governance to support revenue and client finance objectives. This is an opportunity to shape a scalable, client-focused eBilling capability within a world-class law firm.

Pay / Benefits

• Health & Wellbeing
• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Pension and flexible savings options
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan

Responsibilities

• Lead the global eBilling service and operating model for London and Warsaw
• Oversee accurate electronic invoice submission, rejection handling, resubmissions, billing schedules, and platform administration
• Manage client onboarding and setup on eBilling platforms, including configurations and go-live
• Act as senior point of contact for complex eBilling issues and client escalations
• Define service levels, KPIs, and reporting; use data analysis to drive improvements
• Lead continuous improvement with Technology and Finance transformation teams; enhance processes and integrations
• Manage resources and capacity across BAU, onboarding, backlogs, peaks, and improvement initiatives
• Coach and develop the eBilling team; foster inclusive, high-performing culture

Key requirements

• Substantial eBilling experience within a global law firm or similar complex environment
• Proven experience leading and developing teams delivering a business-critical operational service
• Strong technical knowledge of eBilling platforms, broker portals, and electronic invoice formats
• Excellent stakeholder and client management skills, including senior-level discussions and escalations
• Experience improving processes and performance through data analysis, root-cause analysis, automation
• Understanding of legal finance interactions between eBilling, Revenue, Billing, Pricing and Client Finance; Excel skills; SAP experience advantageous

• collaboration
• leadership
• stakeholder management
• eBilling platforms
• broker portals
• electronic invoice formats

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