Retail Operations & Incident Response Officer

Southeastern is seeking a Retail Support Officer for a 24-month fixed-term contract, based at London Bridge and Gravesend. You will protect revenue by monitoring website/app payments, coordinating with suppliers, and preventing fraud while supporting ongoing retail services.

You’ll work a five-day pattern with on-call, join a small in-house team, and help maintain ticketing and back-office systems to ensure reliable customer experiences.

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